Returns & Exchanges
At DreamCatchers, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unopened packaging. Please note that for hygiene reasons, hair extensions must be returned with the security seals intact and must not have been worn or tampered with.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused hair extensions in their original packaging, ensuring the security seal is unbroken, and include a copy of your packing slip or RMA confirmation.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.
Inspection and Refund
Once our quality control team verifies the condition of the extensions, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing