Frequently Asked Questions
Everything you need to know about your luxury hair transformation.
What type of hair quality does DreamCatchers use?
We exclusively use 100% full-cuticle Remy human hair. This ensures that the hair remains silky, tangle-free, and maintains its natural luster for a significantly longer period than standard extensions.
How long do DreamCatchers hair extensions typically last?
With proper maintenance and professional salon visits every 4-6 weeks for adjustments, our high-quality hair can last up to a full year or more.
What is your return policy for hair products?
We accept returns on unopened and unused hair extensions within 30 days of purchase. Due to hygiene regulations, we cannot accept returns on hair that has been removed from its original packaging or security seal.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive in 3-5 business days. We also offer expedited shipping options at checkout for those needing their transformation sooner.
Can I use heat styling tools on my extensions?
Yes, because our extensions are made from 100% human hair, you can use blow dryers, flat irons, and curling wands. We recommend using a heat protectant spray and keeping tools at a moderate temperature to preserve the hair's longevity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Afterpay for easy installment payments.